Legal

Cookie Policy

Last updated: July 7, 2025

1. Introduction

This Cookie Policy explains how VIID ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our video hosting platform services. This policy should be read together with our Privacy Policy.

2. What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies can be "persistent" (remain on your device until deleted) or "session" (deleted when you close your browser).

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

  • Authentication cookies: Keep you logged in to your account
  • Security cookies: Protect against cross-site request forgery and other security threats
  • Session cookies: Maintain your session state across page visits
  • Preference cookies: Remember your settings and preferences

3.2 Analytics Cookies

We use analytics cookies to understand how visitors use our website and platform:

  • Google Analytics: Tracks page views, user behavior, and website performance
  • Custom analytics: Our own tracking to understand platform usage
  • Video analytics: Tracks video viewing patterns and engagement
  • Performance monitoring: Monitors website speed and functionality

3.3 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track marketing campaigns:

  • Conversion tracking: Measures the effectiveness of our advertising campaigns
  • Remarketing cookies: Show you relevant ads on other websites
  • Social media cookies: Enable sharing content on social platforms
  • Third-party advertising: Used by our advertising partners

3.4 Functional Cookies

These cookies enhance your experience on our platform:

  • Video player preferences: Remember your video quality and playback settings
  • Language preferences: Remember your preferred language
  • Theme preferences: Remember dark/light mode settings
  • Content recommendations: Improve content suggestions based on your interests

4. Third-Party Cookies

We use third-party services that may place cookies on your device. These services have their own privacy policies and cookie practices:

4.1 Analytics Providers

  • Google Analytics: Provides website analytics and user behavior insights
  • Hotjar: Provides heatmaps and user session recordings (if applicable)

4.2 Payment Processors

  • Stripe: Processes payments and may use cookies for fraud prevention

4.3 Content Delivery Networks

  • Video CDN providers: Optimize video delivery and may track performance
  • Static asset CDNs: Deliver website content efficiently

4.4 Customer Support

  • Support chat widgets: Enable customer support functionality
  • Help desk systems: Track support interactions

5. How We Use Cookie Information

We use information collected through cookies for various purposes:

  • Providing and maintaining our services
  • Personalizing your experience
  • Analyzing website and platform usage
  • Improving our services and user interface
  • Measuring advertising effectiveness
  • Preventing fraud and enhancing security
  • Providing customer support
  • Training our AI systems for better recommendations

6. Managing Your Cookie Preferences

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies
  • Delete existing cookies
  • Receive notifications when cookies are set

6.2 Opting Out of Analytics

You can opt out of Google Analytics tracking by:

  • Installing the Google Analytics Opt-out Browser Add-on
  • Enabling "Do Not Track" in your browser settings
  • Using privacy-focused browsers or browser extensions

6.3 Impact of Disabling Cookies

Please note that disabling cookies may affect your experience on our platform. Some features may not work properly, including:

  • Staying logged in to your account
  • Remembering your preferences
  • Video player functionality
  • Personalized content recommendations

7. Mobile Apps and Other Technologies

In addition to cookies, we may use other tracking technologies:

  • Local storage: Stores data locally in your browser
  • Session storage: Temporary storage that expires when you close your browser
  • Web beacons: Small transparent images that track email opens and website visits
  • Mobile identifiers: Device-specific identifiers in mobile applications

8. Data Retention

We retain cookie data for different periods depending on the type of cookie:

  • Session cookies: Deleted when you close your browser
  • Authentication cookies: Typically 30 days or until you log out
  • Analytics cookies: Usually 1-2 years
  • Marketing cookies: Typically 30-90 days

9. International Data Transfers

Some of our third-party service providers may be located outside your country, which means cookie data may be transferred internationally. We ensure appropriate safeguards are in place for such transfers.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

For specific questions about third-party cookies, please refer to the respective third-party's privacy policy and cookie information.