Frequently Asked Questions

VIID is a white-label video hosting platform that enables content creators to launch their own branded video websites. You get your own domain, custom branding, subscription management, and keep 100% of your revenue.

Unlike shared marketplaces where you compete with other creators, VIID gives you your own independent platform. You own your brand, control your pricing, and build direct relationships with your audience - all while keeping 100% of your subscription revenue.

No technical skills required! Our AI-powered builder and intuitive interface make it easy to create and customize your video platform. We handle all the technical complexity so you can focus on creating content.

VIID offers plans starting at just $25/month for our Starter plan. We have no platform fees or per-subscriber charges - you keep 100% of your revenue. We also offer a free plan to get started.

No hidden fees! Your monthly subscription includes everything: hosting, streaming bandwidth, AI tools, and platform features. The only additional cost is payment processing fees from your payment provider (typically 2.9% + 30¢).

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at your next billing cycle.

We offer a free plan that lets you explore the platform and its features. You can upload videos, customize your site, and test everything before upgrading to a paid plan.

VIID supports all major video formats including MP4, MOV, AVI, and more. We automatically transcode your videos to ensure optimal playback across all devices and connection speeds.

Storage limits depend on your plan. Our Starter plan includes 200GB (approximately 4,000 minutes of HD video), Professional plan includes 500GB, and Business plan includes 2TB. Enterprise plans have custom limits.

Yes! All paid plans support custom domains. You can either use a subdomain (yourname.viid.co) for free or connect your own domain (yourname.com) for a fully branded experience.

Live streaming is available on our Business and Enterprise plans. This includes support for scheduled live events, real-time chat, and automatic recording for on-demand viewing.

We offer 99.9% uptime SLA on Business plans. Our global CDN ensures fast video delivery worldwide, and adaptive bitrate streaming automatically adjusts quality based on viewer connection speeds.

Yes! We use enterprise-grade security including SSL encryption, DRM protection for premium content, secure video URLs, and regular security audits. Your content and viewer data are protected with industry best practices.

Yes, we offer migration assistance to help you move from other platforms. Our team can help import your videos, subscriber lists, and set up redirects from your old platform to ensure a smooth transition.

VIID provides comprehensive analytics including video views, watch time, audience retention, geographic data, device breakdowns, and revenue reports. You can track performance and optimize your content strategy.

We offer email support for all plans, with priority support for Professional plans and above. Business plan customers get dedicated support with faster response times. Enterprise plans include phone support and a dedicated account manager.

Yes! We provide comprehensive documentation, video tutorials, and onboarding assistance. Professional plans and above include personalized onboarding sessions to help you get started quickly.

Yes, you can cancel your subscription at any time. You'll continue to have access to paid features until the end of your current billing period. Your content remains accessible, though some features may be limited on the free plan.