Legal

Terms of Service

Last updated: July 7, 2025

1. Acceptance of Terms

Welcome to VIID. These Terms of Service ("Terms") govern your use of our video hosting platform and related services. By accessing or using VIID, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Service

VIID is a white-label video hosting platform that enables content creators to launch their own branded video websites with subscription management, monetization features, and custom domains. We provide video hosting, streaming, analytics, and related services.

3. Account Registration

To use our services, you must:

  • Be at least 18 years old or have parental consent
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activity that occurs under your account

4. Subscription Plans and Billing

4.1 Plan Types

We offer several subscription plans:

  • Free Plan: Limited features with VIID branding
  • Starter Plan: $20/month (or $200/year)
  • Professional Plan: $40/month (or $400/year)
  • Business Plan: $80/month (or $800/year)

4.2 Billing and Payments

Subscription fees are charged in advance on a monthly or annual basis. You authorize us to charge your payment method for all fees incurred. All fees are non-refundable except as expressly stated in these Terms.

4.3 No Refund Policy

ALL SUBSCRIPTION PAYMENTS ARE FINAL AND NON-REFUNDABLE. We do not provide refunds for any subscription plans, including but not limited to:

  • Unused subscription time
  • Downgrading to a lower plan
  • Account cancellation for any reason
  • Dissatisfaction with the service
  • Technical issues or service interruptions

We strongly encourage you to use our free plan or take advantage of any free trial periods to thoroughly test our service before upgrading to a paid plan. By subscribing to any paid plan, you acknowledge and agree that all payments are final and non-refundable.

4.4 Free Trial

If we offer a free trial, you may cancel at any time during the trial period without charge. If you do not cancel before the trial period ends, you will be automatically charged for the subscription plan you selected.

4.5 Price Changes

We reserve the right to modify our pricing at any time. Price changes will not affect existing subscriptions until renewal, and we will provide at least 30 days' notice of any price increases.

5. Acceptable Use

You agree not to use our services to:

  • Upload, store, or share illegal, harmful, or infringing content
  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Upload malware, viruses, or malicious code
  • Spam or send unsolicited communications
  • Interfere with or disrupt our services
  • Circumvent security measures or access restrictions
  • Violate the privacy of others
  • Upload content that is defamatory, threatening, or harassing

6. Content and Intellectual Property

6.1 Your Content

You retain ownership of all content you upload to our platform. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to store, process, and deliver your content as necessary to provide our services.

6.2 Content Responsibility

You are solely responsible for your content and must ensure you have all necessary rights and permissions. You warrant that your content does not violate any laws or third-party rights.

6.3 Content Removal

We reserve the right to remove or disable access to any content that violates these Terms or applicable laws, without prior notice.

7. Service Availability

While we strive to maintain high availability, we do not guarantee that our services will be available 100% of the time. We may experience downtime for maintenance, updates, or unforeseen technical issues. Business plan subscribers receive our highest level of uptime commitment with 99.9% SLA.

8. Data and Storage

Storage limits vary by plan. If you exceed your storage limit, we may restrict your ability to upload additional content until you upgrade your plan or remove existing content. We reserve the right to delete content from accounts that remain over their storage limit for extended periods.

9. Account Termination

9.1 Termination by You

You may cancel your account at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that time.

9.2 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law. Upon termination, your access to our services will cease, and we may delete your content.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VIID SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Indemnification

You agree to indemnify and hold harmless VIID and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including attorney fees) arising from your use of our services or violation of these Terms.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through our platform. Your continued use of our services after such notification constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where VIID is incorporated, without regard to conflict of law principles.

15. Contact Information

If you have any questions about these Terms, please contact us: